Terms of Service

These Terms of Service form an agreement between Edsynk Technologies Ltd(“Edsynk”, “we”) and the school, institution or proprietor that registers for the service (“the school”, “you”).

The person who accepts these terms confirms that they are authorised to bind the institution — for example a proprietor, principal or duly appointed administrator. By creating an account or using Edsynk, the school accepts these terms on behalf of all of its staff and users.

Edsynk is a school-management platform covering student records, results computation, attendance, computer-based testing, parent communication and payments, among other features.

The service is offered in plans — Edsynk Core and Edsynk Pro, priced per student per term, plus Enterprise, a custom annual agreement for organisations that are not conventional schools (for example government agencies, education boards and training institutions). Some features are plan-gated, meaning they are available only on certain plans. We may add, change or improve features over time; where a change materially reduces a feature you rely on, we will give reasonable notice.

The school’s administrator creates and manages user accounts for staff, and is responsible for who they grant access to and what permissions they assign.

• Keep login credentials confidential; do not share accounts between people.
• The school is responsible for activity carried out under its users’ accounts.
• Notify us promptly at legal@edsynk.ng if you suspect unauthorised access.

We provide role-based access controls and audit logs to help you manage this safely.

You agree to use Edsynk lawfully and in good faith. In particular, you must not:

• Use the service for any unlawful purpose or in breach of Nigerian law.
• Upload other people’s data without the right to do so — only enter records you are entitled to hold and process.
• Attempt to breach security, access another school’s data, or disrupt the platform.
• Misuse assessment and result features in a way that undermines exam integrity — Edsynk is built to make results trustworthy, and you agree to use it consistently with honest assessment.

We may investigate suspected misuse and take proportionate action to protect the platform and other schools.

We act as a processor of that data on your behalf, as described in our Privacy Policy and the Data Processing Agreement. You can export your data at any time in standard, portable formats — during your subscription and on the way out.

Edsynk is billed on a per-student basis, per term or per session, according to the plan you choose. Fees and what each plan includes are set out on our pricing page.

• Payment methods — payments are made through our payment partner, Paystack.
• Late payment — if an invoice is overdue, we will remind you and may move the account to read-only access (see Suspension), but we will not delete your data.
• Refunds — fees for a term or session already in use are generally non-refundable; where we have clearly failed to deliver the service, we will resolve it fairly, including a pro-rated refund where appropriate.
• Price changes — we may adjust pricing with reasonable advance notice, and never mid-term in a way that surprises you.

If fees remain unpaid after reminders, we may suspend the account. Suspension means the account becomes read-only — never deleted.

On offboarding, we return or delete the school’s data at your request, subject to any minimum retention required by law.

Either party may end the agreement with reasonable notice. We may terminate immediately only in cases of serious or repeated breach of these terms, such as unlawful use of the platform.

Edsynk includes AI assistants that draft remarks, generate practice questions and help staff work faster. These are aids, not authorities.

• The AI never sets official scores or grades. Arithmetic on results is exact and computed by the system, not invented by AI.
• AI output is always reviewed and approved by a human before it becomes part of a record.
• The school remains responsible for the accuracy and integrity of its academic records.

We work hard to keep Edsynk available and reliable, and we use reasonable efforts to maximise uptime. From time to time we carry out maintenance, which we schedule outside peak periods where we can and announce in advance where practical.

The service is provided on an “as-is” and “as-available” basis. We do not guarantee that it will be uninterrupted or completely error-free, but we will respond promptly to issues you report.

To the extent permitted by Nigerian law, Edsynk is not liable for indirect or consequential losses. Our total liability to a school in connection with the service is limited to the fees that school paid to Edsynk in the twelve months before the event giving rise to the claim.

Nothing in these terms excludes liability that cannot lawfully be excluded.

We may update these terms as the service evolves or the law changes. When we make a material change, we will give reasonable notice— for example by email to the school’s administrator or a notice in the app — and update the “Last updated” date above. Continued use after a change takes effect means you accept the updated terms.

These terms are governed by the laws of the Federal Republic of Nigeria. We will try to resolve any dispute amicably and in good faith first. Where that fails, the dispute is subject to the jurisdiction of the competent courts of Nigeria.

Questions about these terms, billing or your agreement are welcome.

• Legal & billing — legal@edsynk.ng
• Privacy — see our Privacy Policy.
• Company — Edsynk Technologies Ltd, Bauchi, Nigeria.